Contract: Seaport-e

Quality Assurance

intelliSolutions, inc. (iSinc) has developed a Quality Assurance approach which incorporates the following management principles:

• Customer Focus
• Effective Leadership
• Involvement of all Personnel
• Continual Improvement
• Factual Approach to Decision Making
• Strong Communication

Quality management begins with quality people committed to providing the best possible products and services on time and within budget. The iSinc corporate commitment is to exceed customer requirements. In fact, customer requirements represent the minimum acceptable level of quality. To ensure we not only meet, but exceed customer requirements, we will maintain frequent contact with customer personnel to obtain feedback. And in keeping with our continuous effort to improve quality procedures, each employee will be empowered to identify quality improvements in processes and capabilities and is encouraged to make recommendations on ways to improve.

The iSinc corporate organization is agile and efficient - a very “flat” structure with short, clear lines of communication and authority. Responsiveness to customer requirements and flexibility are easily accomplished. Further, the leadership of iSinc can be focused immediately on matters related to planning, directing, managing, providing resources, and improving the operation of assigned tasks.

In keeping with our desire for quality performance, we have assembled a quality Team. Many of iSinc’s Teammates hold independent quality certifications and each is committed to delivering products and services to the Navy at only the highest performance standards.

As a result, our customers can expect responsiveness, swift decision making, and upper level management attention from the entire iSinc Team supporting all of our work. And, iSinc’s ability to closely manage low overhead costs by applying sound management practices, without the sluggish and expensive layers of unnecessary bureaucracy, results in a distinct cost advantage for our customers.

iSinc Offers an Outstanding Senior Management Team

Although a relatively young company, iSinc has a seasoned Senior Management Team that collectively brings more than 100 years combined experience in both the establishment of requirements and the execution of programs. iSinc’s Senior Management Team will successfully execute our contracts and provide integration across functional areas and geographic zones.

The seasoned iSinc Senior Management Team can and will ensure that task orders awarded under our contracts will be completed on-time, with high quality, within budget, using efficient business practices, and meeting the requirements of our customers.

iSinc has a Total Company Commitment to Quality

iSinc fully understands the importance of Quality, as evidenced in the quality Team we have assembled. Our Program Management Team will ensure that our Subcontractors deliver the same level of quality as our own employees. We will use both a flow down of quality-related requirements in our subcontracts as well as subcontractor oversight to ensure that all products and services provided under the iSinc name meet the highest quality standards.

iSinc believes that a significant value-added feature of our Quality Assurance Plan is its focus on Continuous Improvement. We believe that root cause analysis and identification and implementation of a well thought out corrective action plan, as a result of lessons learned, is a key element in the operation and improvement of any successful organization. We have incorporated that philosophy in our quality processes. We do not consider a project complete until we have captured the lessons learned, both positive and negative, that can be applied to improving future efforts. These assessments have formed the basis for numerous physical, procedural, operational, training and staffing improvements.

iSinc's Management Philosophy is "Quality and Customer Satisfaction First"

iSinc believes that the key to every successful project is to establish and maintain clear lines of communication between the customer and our iSinc Team; and internally among management, our personnel and our subcontractors. This practice provides the customer with sufficient information to keep them informed on all aspects the job throughout the entire life of the project. This process starts early in the project with development of a comprehensive plan of action and milestones and project schedule that is communicated and developed with the customer during initial planning meetings and periodically throughout the entire period of performance. This ensures adherence to schedule and provides opportunities to receive customer feedback and adjust the schedule as necessary. iSinc will communicate with our lead personnel and subcontractors daily to identify and resolve routine or complex issues before they impact schedule and cost. iSinc will then provide the customer with options to select the most efficient and economical means to resolve any problem that might develop.

iSinc Will Anticipate and Resolve Issues Through Regular Customer Communication

iSinc is proactive in the identification and resolution of potential issues at the lowest level possible, as early as possible, allowing those closest to the problem to address issues and implement corrective actions without unnecessary senior management intervention. iSinc strives to create an environment where problems or issues that arise during projects are brought to the attention of the program manager early enough that they may be resolved with little to no impact on schedule and/or additional cost to the government. Problems that arise as a result of quality are immediately addressed to the customer with a plan to resolve the problem to their satisfaction.

Our first line managers are responsible for regular interaction with our customers. Through regular interaction with our customers, iSinc expects to identify issues and resolve problems before they become formal issues. After award of a contract and issuance of any task orders, iSinc managers will meet with our customer at the onset of tasking to ensure expectations are understood and feedback methodology is in place. By carefully monitoring performance, we will be able to provide mid-course corrections resulting in quality service to our customers.

iSinc Will Incentivize Our Teammates To Provide The Customer With The
Best Quality Products And Services At The Lowest Price

When solicitations of interest to the iSinc Team are determined, iSinc will perform a work analysis to break the work down to its lowest task level and link the tasks in a logical flow of activities. Identifying all outputs from tasks and subtasks required of the contractor, iSinc will then evaluate team members’ qualifications vs. the requirements of the task to ensure the most qualified team members are proposed at the best value. Prior to submission of the proposal, iSinc will determine the optimum subcontract type and mix to ensure that our customer receives the highest quality products and services at the most economical price.